Have you injected the skill, GM Response time ingame? Level 5 gets it down to weeks. On a serious note, It all depends on what's wrong. Support Ticket Delays. Welcome to our new EVE Online Help Center Alternatively you can file a support ticket to get in touch with a Game Master who will assist Technical Support. Support · Technical Support · Alpha and Omega Clone · Activity Defense Multiplier. Download, Installation & Updates · Patch Notes · Download on Demand · System Requirements · Test Server 'Singularity' · Clearing client settings and the client. If you want to podjump back, click here. Customer Support for EVE Online is provided via E-mail 24 hours a day, 7 days a week. The creation of InfoGroup means that you will be hearing more from us GMs in the future. Solving a wide variety of issues in two different languages takes great versatility. The benefits with this change are: Game Masters are the eyes and ears of CCP due to their constant interaction with the player base, and are therefore relied on quite a lot to spot roulette tips tricks strategie glückszahlen problems in the game mechanics. They take care of all petitions that have to do with billing and real money issues, and also assist our web programmers in maintaining and improving our billing systems. Hierarchy The Customer Support Service ladder is split into three ranks. EVE Online Customer Services Customer Support for EVE Online is provided via E-mail 24 hours a day, 7 days a week. They are a very important link to our Chinese community. News Channels EVE Online News World News Interstellar Correspondents Dev Blogs Patch Notes Awards and Accolades RSS Feeds. Our support Knowledge Base articles can answer many of your gameplay, technical and billing questions about EVE Online. We are however planning to add in-game notifications for when your tickets are replied to by GMs. More traditional tasks include managing the training of GMs, the creating and maintenance of training material, and the hosting of seminars and lectures for GMs. The new help center can be found at http: The new help center can be found at http: Toggle navigation Company Products Careers Culture News. When not handling petitions, we do a lot of proactive work to reduce the things that players would otherwise be forced to petition about, thus reducing our own workload and making the EVE experience more enjoyable. These include poker pop delivery of GM blogs, publishing an internal GM newsletter and coordinating GM convention participation. During the last two years our Support Team has spread to all corners of the globe…or a few of them at. If you need to set up a new API key, or update an existing one, the support section provides the API key management tool. Goodwood races today to standard TQ support in English, they handle our official support in German. If you can't find the help you need there, filing a support ticket will contact our customer support team with your requests. Lead Game Masters each manage their own group of GMs. Winds of change To meet the ever-growing demand of quality our customers rightfully expect from us, the internal organization of Customer Support was recently completely revamped. EVE Universe EVE Online Learn about EVE Online Forums Forum for players EVE Gate Character profile, contacts and mail Account Management Manage your account, billing and game services Support Contact customer support for help and general guidance EVE Store Get your zero. Technical Support EVE Online Technical Support. Please keep in mind that this is all work in progress. With increased communication you will start seeing more red bars on the forums, more blogs from the GM team on current issues, and red text on the help channels as time allows.